When a client purchases a Buy Request, the creator needs to review the order and add the shipping amount. This article explains the entire process in a simple and clear way, from receiving the order notification to adding the shipping charges, editing them, and getting confirmation once the client completes the payment.
Step-by-Step Guide
1. Receive the Buy Request Order Email
Once the client purchases a Buy Request product:
The creator receives an email containing all order details.
The email includes two action buttons: Accept and Reject.
At the same time, an order is created.
2. Accept or Reject the Order
In the order email or order conversation:
Click Accept if you wish to proceed.
Click Reject if you cannot fulfil the order.
If you choose Reject, the client will be notified and the order will not proceed further.
3. Add the Shipping Amount (After Clicking Accept)
When you click Accept:
A popup window will open asking you to enter the shipping amount.
The popup will also show a deadline for the buyer to accept and pay the shipping charges.
Important:
If the buyer does not accept the shipping amount before the deadline, the order will be automatically canceled, and the product amount will be refunded back to the customer.
4. Edit the Shipping Amount (Before the Buyer Pays)
Until the buyer pays for the shipping:
The creator can edit the shipping amount anytime.
This can be done by clicking the Edit Shipping Amount button in the conversation log.
Note:
Once the client pays the shipping amount, the Edit Shipping Amount option will be disabled.
5. Buyer Pays the Shipping Charges
After you add the shipping amount:
The buyer receives a notification asking them to pay the shipping fees.
Once they complete the payment, the shipping charges are added to the order.
6. Creator Receives Confirmation
When the buyer pays the shipping amount:
The creator receives a confirmation email stating that the shipping payment has been completed.
The confirmation also appears inside the Conversation page for that order.
Need Help?
If you encounter any issues, feel free to reach out to the Wescover support team at communication@wescover.com for assist