Customers - Communicate with Creators Directly with Wescover Chat

In this article:

Call Feature

To initiate a call with a creator, click on the grey phone icon directly in the inquiry.

Note:

**Our call feature fully supports calls within the US. Unfortunately, calls with at least one international party are limited in support. If your call cannot go through, please reach out to Wescover so we can connect you with the creator (click 'Contact Support' at the top right of your dashboard or by emailing info@wescover.com).

Send Attachments & Links

There are two ways two send files through chat: click the paperclip icon to select files OR drag + drop files into the chat.

File extensions currently supported include:

Note:

**If the paperclip icon is missing, please finish sending your message and it should appear at the bottom right of the chat box.

Provide a Phone Number for Shipping

Wescover only requests your phone number for shipping purposes. To provide a phone number, click 'Add a phone number to my personal info'. Once your phone number is submitted, it will automatically reflect on the order confirmation for the creator.

Update Delivery Notes

To provide information that would be helpful or pertinent to the delivery of your order, please click 'Update Delivery Notes'.

An example use case: if your purchase is being delivered to a job site and you'd like to include the job site manager's contact number on the order confirmation.