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Trade Members - Returns & Exchanges

Written by Uly

Trade Member-Only Wescover Return Policy

As a valued Trade Member, you receive exclusive advantages designed to ensure a smooth and personalized shopping experience on Wescover. Here are the key benefits you enjoy:

1. Up to 50% Off on Selected Products

  • As a Trade Member, you can enjoy up to 50% off on select products, making it even easier to bring unique and high-quality pieces into your projects at a discounted rate.

2. Dedicated Support Team

  • You’ll have quicker response times and a dedicated account manager for any concerns related to your orders, ensuring that your needs are addressed promptly and efficiently. Our team is always ready to assist you throughout your purchasing journey.

3. Wescover Buyer Guarantee

  • Your purchases are covered by the Wescover Buyer Guarantee. When you make a purchase through Wescover, you’re ensured peace of mind with support in case of non-delivery or discrepancies in your order. We are committed to helping you resolve any issues quickly, so you can continue with your creative projects without worry.


Returns Policy

  • Returns are handled according to each Creator’s individual policies. Every Creator has their own return policy, which may vary depending on the item (including custom or non-standard orders). Be sure to review the return policy before completing your purchase.

  • You can return or exchange items based on the Creator’s policies, which will be outlined on the product page. For Trade Members, we help you navigate the returns process, ensuring an easy experience.

Cancellations

  • You can cancel your order within 1 hour of confirmation by contacting the Creator. The Creator will notify Wescover to process the cancellation and refund within 7-14 business days.

  • After 1 hour, please refer to the Creator’s specific cancellation policies. This may vary depending on factors like custom orders or sourcing materials. If you're unsure, reach out to the Creator directly for clarification.

Refunds

  • Refunds are processed based on the Creator’s return policy. Once a return is authorized, your refund will be issued to the same card you used for purchase.

  • For issues like non-delivery or discrepancies in the order, please contact the Creator first. If you’re not satisfied with their response, your dedicated account manager is available to help resolve the situation promptly.

Return Shipping

  • You are responsible for return shipping costs, but we’ll assist with arranging return shipping. Please note, original shipping costs and any import duties on international orders are non-refundable.

For any questions or concerns, you can reach our Trade team at trade@wescover.com

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